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Complaints management
Efficient, Transparent, Customer-Focused
Complaints are part of everyday life – but they don't have to be complicated. With our solution, you can handle customer concerns quickly, transparently, and in a structured manner. No more time-consuming searches for information, no more endless back and forth between departments.
You record every complaint centrally, forward it automatically, keep track of deadlines, and document all steps in a traceable manner – without any Excel chaos or manual processes.
Our application is based on Microsoft SharePoint, Power Apps, Power Automate, and Power BI and integrates directly into your existing Microsoft 365 environment. No lengthy training or need to learn new software.
This not only ensures a smooth process, but also increases your customers' trust – and saves time and stress.
This is how our complaint management works
Central complaint filing
Whether emails, meeting notes, documents, or photos – all information related to a complaint is collected centrally and clearly structured. No duplicate entries, no time-consuming searches, no chaos.
Intuitive search function
With clever filters, keywords, and full-text search, you can find every complaint, every status, and every document in just a few seconds—even within PDFs or Word files.
Automated workflows
Approvals, responsibilities, reminders, and escalations are automated in the background. You set the rules once, and the system takes care of the rest.
Versioning
Every change to a complaint is documented automatically. Previous statuses remain visible and traceable. Ideal for queries, error analysis, or internal audits.
Better team communication
All participants—e.g., from QA, Purchasing, or Production—work on the same dataset. Comments, queries, and actions are centrally documented and transparent for everyone.
Seamless integration
Whether in Microsoft Teams, SharePoint, Outlook, or Word, our solution adapts seamlessly to your work environment. No new software, no time-consuming training required.
Price
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CHF 11,500.-
100% money-back guarantee
in case of dissatisfaction