Managing complaints digitally – how you resolve complaints quickly, transparently and traceably with M365

Complaints are part of everyday business – but how you handle them determines both customer loyalty and internal efficiency.

In practice, it often looks like this:

• Complaints arrive by email, phone or on paper – scattered somewhere
• No central overview of open cases and deadlines
• Actions are defined, but not followed up consistently
• No analysis: which errors keep recurring?