Drag the complaint email into the window and the AI pre-fills the form. From there QuKI leads through root cause analysis to the complaint report, and at the end your customer rates the handling through a link.
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In short
A complaint is captured, assessed and contained, then the root cause is determined, a corrective action is implemented and its effectiveness is checked. ISO 9001:2015 requires this in clause 10.2 for nonconformities and corrective actions, and customer feedback belongs to monitoring customer satisfaction under clause 9.1.2. Many customers, especially in industry, expect the evidence as an 8D report. QuKI leads the complaint from intake through root cause analysis to the complaint report, and the AI captures it from email, PDF or photo.
QuKI
The complaint is captured without anyone retyping it. You simply drag the email from Outlook into QuKI.
Drag the email or the documents into the window, a PDF or a photo works too. The AI reads everything and pre-fills title, description, contact details, article reference and reason for complaint. You review and approve instead of retyping.
The cause is not just guessed but analysed and recorded in the case. The corrective action starts in the right place.
The complaint leads to the report for your customer, in a customer version and an internal one. It reflects what is recorded in the case instead of being written in Word afterwards.
Your customer rates the handling through a link. That closes the loop on the outside and provides feedback on customer satisfaction.
Video
0:41Watch on YouTubeThe AI reads customer, quantity and defect from the email, you check and approve. Then clarification, inspection order, action with due date and the report for the customer. In German.
Watch on YouTube →Drag email, PDF or photo into the window, the AI pre-fills.
Determine the cause and record it in the case.
Implement actions with an owner and a deadline.
Report to the customer, rating by link.
In 30 minutes we show you live what it looks like in your company. Or try it yourself, with your own account.
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D1 form the team, D2 describe the problem, D3 define containment actions, D4 determine root causes, D5 choose permanent corrective actions, D6 implement them and verify effectiveness, D7 prevent recurrence and D8 close and recognise the team. Some companies add a D0 for preparation.
Not by law, and ISO 9001 does not prescribe a specific method either. It does require you to eliminate the cause of nonconformities and check the effectiveness of the corrective action. Many customers, especially in automotive and supplier industries, require the 8D report by contract.
For a few cases a year it can be. Once emails are retyped, 8D reports written in Word and actions tracked, the list becomes a second set of books. In QuKI capture, root cause analysis, complaint report and customer rating belong to one case.
No. QuKI is QM software for ISO 9001, not a CAQ system with measurement data capture, statistical process control or first article inspection. You do not need a CAQ system to run complaints properly.
| Product | QuKI, QM software with AI |
|---|---|
| Vendor | Digital Airways GmbH, Basel |
| Standards | any standard, such as ISO 9001, IFS, BRCGS, FSSC 22000, IATF 16949, VDA 6.3, ISO 13485 or your own rules |
| Modules | ten, booked individually |
| Delivery | web app in the browser, no installation |
| Hosting | in Switzerland |
| AI | proposes, approval always with the customer, no model training on customer data |
| Sign-in | Microsoft Entra ID (SSO) or email and password |
| Price | from CHF 110 per month by number of employees, all users included |
| Trial | 30 days free |
| Offline | no |
Reviewed by Dario Tomas, CEO of Digital Airways, former quality manager for ISO 9001 and 14001. Digital Airways is ISO 9001:2015 certified. Updated .
In 30 minutes we show you how to turn an email into a complete complaint case up to the report for your customer in QuKI. On your own workflows, with no sales pressure.
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